The User may return the ordered product (s) for FREE 10 days after receipt, provided that:

1. a) the product (s) have not been used;
2. b) The product (s) retain their original characteristics and labels intact;
3. c) The product (s) are complete. All the material that accompanies the orders has to be returned

The User must request the return of the order through the email shop@lunekova.com, indicating the article(s) to return or exchange, as well as the order number.

Let's schedule a collection with the same delivery service with which the order was sent. Place the item(s) with the original packaging inside the carton and wait for the pickup during the hours indicated by our customer support.

Once the returned product has been received, Lunekova Fur and Fun will analyse and confirm its conservation status and, where applicable, refund within 10 (ten) days the amounts paid by the User without any expenses for it.

If returned items are damaged or worn out, Lunekova Fur and Fun reserves the right not to accept the return and refuse to refund them.

The User should note that if returned for reasons other than justified existence of defect or nonconformity of the ordered products, Lunekova Fur and Fun will not reimburse the cost of shipping. As such, Lunekova Fur and Fun will not reimburse the expenses related to the charges initially borne by the customer to the respective order.

Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us at Lunekova Fur and Fun store for information about returns and exchanges outside of Portugal.

Cancellation of the order before sending:

1. a) The User may cancel the order of products without any associated cost, as long as they have not yet been sent.
2. b) If the User places an order and wishes to cancel it, you must immediately contact our Customer Service and ask for is cancellation through the email shop@lunekova.com This procedure is indispensable to trigger the cancellation process. If the cancellation request is communicated in a timely manner, the User will be notified and the cancellation will be processed at no cost to the User.
3. c) If the cancellation request is not made before the order is sent, the products will be sent to the customer who, if he / she maintains his intention to cancel, shall refuse to accept them. The products will be returned and, upon receipt, the refund will be processed, deducting the shipping costs to the value to be received by the User.

Stock unavailability:
We reserve the right to inform the user, during the 72 hours after receiving the order, of the unavailability of any article ordered.
After informing the user of this unavailability, the agreement is automatically determined as to the unavailable item, being guaranteed to the user that it will not incur any costs due to the cancellation of the order regarding the unavailable item, being the amount annulled, in due proportion, in user’s card statement.
The contract will remain and will produce its normal effects on the other articles eventually ordered, unless otherwise indicated by the user.

Return of defective products:

1. a) The User has the right to the return of the products delivered if they are found to have defects or other nonconformities.
2. b) The receipt of defective articles must be communicated to Lunekova Fur and Fun through the email shop@lunekova.com within 3 (three) days after receiving the order, including a photograph that documents it. If your claim is justified, the amount paid for the product and the cost of shipping to Lunekova Fur and Fun warehouse will be refunded.
3. c) Lunekova Fur and Fun reserves the right to refuse to return products with visible signs of use, signs that have been washed or processed/modified.